Creating and Managing User Accounts

User management in Server Scout is designed to help your organisation maintain proper access control whilst ensuring each team member has their own secure workspace. This guide will walk you through creating and managing user accounts effectively.

Accessing User Management

User account management is restricted to administrators only. To access the Users page, log in with an admin account and navigate to Settings > Users from the main menu. Here you'll find a complete overview of all user accounts in your organisation.

Creating New Users

When adding team members to Server Scout, always create individual accounts rather than sharing login credentials. This approach provides better security, accountability, and allows for proper data isolation.

To create a new user:

1. Click the Add New User button on the Users page
2. Fill in the required details:

- Full Name: The user's display name - Email Address: This serves as their username and where notifications will be sent - Temporary Password: Set an initial password (users should change this on first login) - Role: Choose between Admin (full access) or User (limited to their own servers)

1. Click Create User

The new user will immediately appear in the user list with an "Active" status and can log in straight away.

Understanding User Roles and Data Isolation

Server Scout implements strict data isolation between users. Regular users can only view and manage their own servers, alert conditions, and notification channels. They cannot see other team members' monitoring setups or receive alerts for servers they don't own.

Administrators have full access to user management features and can view all servers across the organisation, making them ideal for team leads or IT managers who need oversight of the entire monitoring infrastructure.

Editing User Details

User information can be updated at any time. To modify a user's details:

1. Locate the user in the Users list
2. Click the Edit button next to their name
3. Update the necessary fields:

- Change their display name - Modify their email address - Promote or demote between User and Admin roles

1. Save the changes

Role changes take effect immediately, so exercise caution when modifying user permissions.

Suspending Users

Suspension is particularly useful for managing staff who are on extended leave or have left the organisation. When you suspend a user:

• Their login access is immediately blocked
• All alert notifications are paused
• Their servers continue to be monitored
• All data remains intact

To suspend a user, click the Suspend button next to their name in the Users list. The user's status will change to "Suspended" and they'll be unable to access their account.

Reactivating Suspended Users

Bringing suspended users back is straightforward. Simply click the Reactivate button next to their name. Their login access is restored immediately, and alert notifications resume based on their existing configuration.

Deleting Users: Proceed with Extreme Caution

User deletion is permanent and cascades through the entire system. When you delete a user, Server Scout removes:

• The user account itself
• All servers they were monitoring
• All alert conditions they configured
• All their notification channels
• Complete notification history

This action cannot be undone. Before deleting a user, consider whether suspension would be more appropriate, especially if you might need to access their monitoring history later.

To delete a user, click the Delete button and confirm the action when prompted.

Best Practices

• Always create individual accounts for each team member
• Use suspension rather than deletion for temporary access removal
• Regularly review user roles to ensure appropriate access levels
• Consider transferring critical servers to other team members before deleting accounts
• Document any user management changes for your organisation's records

By following these guidelines, you'll maintain a secure and well-organised Server Scout environment that scales effectively with your team's needs.