Privacy Policy

Last updated: 18 February 2026

1. Introduction

SmartHost Web Services Limited ("Server Scout", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at www.serverscout.ie and our monitoring service at app.serverscout.ie (collectively, the "Service").

We are a company registered in Ireland and operate in compliance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and password (stored as a bcrypt hash). If you subscribe to a paid plan, we collect billing information through our payment processor.

2.2 Server Monitoring Data

Our monitoring agent collects system metrics from your servers, including but not limited to: CPU usage, memory usage, disk usage, load averages, network statistics, running services, and any custom metrics from plugins you configure. This data is transmitted over HTTPS and stored on our servers.

2.3 Usage Data

We collect information about how you interact with our Service, including pages visited, features used, and session duration. This helps us improve the Service.

2.4 Cookies and Tracking

We use essential cookies to maintain your session and preferences. See our Cookie Policy for more details.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Display server monitoring data in your dashboard
• Send you alerts and notifications you've configured
• Process payments and manage your subscription
• Communicate with you about the Service
• Detect, prevent, and address technical issues

4. Data Storage and Security

Your data is stored on servers located within the European Union. We implement appropriate technical and organisational security measures to protect your data, including encryption in transit (HTTPS/TLS), encrypted storage, access controls, and regular security reviews.

5. Data Retention

We retain your account data for as long as your account is active. Server monitoring data is retained for the duration specified in your plan. When you delete your account, we remove your personal data within 30 days, except where retention is required by law.

6. Your Rights Under GDPR

As a data subject under GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your personal data
• Data portability
• Object to processing of your personal data
• Lodge a complaint with the Irish Data Protection Commission

To exercise any of these rights, please contact us at privacy@serverscout.ie.

7. Third-Party Services

We may use third-party services for payment processing, email delivery, and analytics. These services have their own privacy policies and we ensure they comply with GDPR requirements through appropriate data processing agreements.

8. Data Transfers

Your data is processed and stored within the European Economic Area (EEA). In the event that data needs to be transferred outside the EEA, we ensure appropriate safeguards are in place as required by GDPR.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@serverscout.ie
• Company: SmartHost Web Services Limited
• Country: Ireland