💬 Support
Create support tickets, get AI-assisted help, and search the knowledge base.
Creating a Support Ticket
When you encounter issues with Server Scout or need assistance with server monitoring, our support ticketing system provides a streamlined way to get help. This guide walks you through creating and...
How AI-Assisted Support Works
Server Scout's AI-assisted support system is designed to provide you with immediate, intelligent responses whilst ensuring complex issues reach our human support team when needed. Here's how this s...
Searching the Knowledge Base
The Server Scout knowledge base contains comprehensive documentation to help you get the most out of your server monitoring setup. This guide will show you how to navigate and search the knowledge ...
Support Hours and Availability
Getting help with Server Scout is straightforward, with multiple support options available to ensure you receive assistance when you need it. Here's everything you need to know about our support ho...
Expected Support Response Times
## AI-First Support Model Server Scout uses an AI-first support approach designed to provide you with immediate assistance. When you submit a support ticket, our AI support bot responds within app...
What Happens When a Ticket Is Escalated
## Understanding Escalation When your support ticket is escalated in Server Scout, it means your issue has been flagged for review by our human support team. This happens for several reasons: the ...
How to Write an Effective Support Request
When you encounter an issue with Server Scout, a well-written support ticket can make the difference between a quick resolution and a lengthy back-and-forth exchange. Our AI support bot responds wi...
Contacting Support Outside of Tickets
## Primary Support Channel: Dashboard Tickets The recommended and most effective way to contact Server Scout support is through the ticket system in your dashboard at [app.serverscout.ie](https://...
Requesting New Features and Providing Feedback
We love hearing from our customers! Your feedback and feature requests play a vital role in shaping Server Scout's development. Whether you've identified a gap in functionality or have an idea for ...
Reporting a Security Vulnerability
## Responsible Disclosure If you discover a security vulnerability in Server Scout, we appreciate your responsible disclosure and ask that you report it directly to our team rather than publicly d...
Service Level Agreement and Support Guarantees
## Platform Availability Server Scout is designed with high availability in mind, utilising redundant infrastructure hosted within the European Union. Our dashboard at app.serverscout.ie and API s...