Deleting Your Account and Data

Overview

Deleting your Server Scout account permanently removes all data associated with your account from our systems. This action is irreversible and fulfils your GDPR right to erasure. Before proceeding, ensure you've saved any data you need for your records and understand that recovery is impossible once deletion is complete.

What Gets Deleted

When you request account deletion, everything associated with your account is permanently removed:

• Your user account and profile information
• All servers and their complete metric history
• All alert conditions and notification history
• All notification channels (email, webhooks, Slack integrations)
• All plugin data (cPanel, DirectAdmin, Plesk, JetBackup configurations)
• All device configurations (SNMP monitoring for switches, IPMI, UPS)
• Any multi-user access permissions and user roles
• All billing history and subscription details

This deletion is comprehensive and permanent—no data is retained or recoverable.

Before You Delete Your Account

Important preparatory steps:

1. Uninstall agents from all servers

``bash /opt/scout-agent/scout-agent.sh --uninstall `` Run this command on each monitored server to cleanly remove the Scout agent.

1. Export any required data

Download any metric data, alert histories, or configuration details you need for your records. Once deleted, this information cannot be retrieved.

1. Cancel active subscriptions

If you have an active paid subscription, cancel it through your account settings to avoid future charges. Account deletion doesn't automatically cancel billing.

1. Update your infrastructure monitoring

Ensure you have alternative monitoring in place if required, as Server Scout will immediately stop monitoring your infrastructure upon deletion.

How to Request Account Deletion

You can request account deletion through two methods:

Method 1: Support Ticket

1. Log into your Server Scout dashboard at app.serverscout.ie
2. Create a support ticket requesting account deletion
3. Clearly state that you want your account and all associated data permanently deleted
4. Our support team will respond to confirm your identity and process the request

Method 2: Email Support

Send an email directly to our support team requesting account deletion. Include:

• Your account email address
• Clear confirmation that you want permanent account deletion
• Understanding that this action is irreversible

The Deletion Process

1. Identity Verification

Our support team will confirm your identity to ensure the deletion request is legitimate. This protects your account from unauthorised deletion requests.

1. Final Confirmation

You'll receive a final confirmation request before deletion proceeds. This is your last opportunity to change your mind.

1. Processing

Once confirmed, our team permanently removes all your data from our systems, including backups and archives.

GDPR Right to Erasure

Account deletion fully satisfies your GDPR right to erasure ("right to be forgotten"). All personal data and monitoring data is permanently purged from our EU-hosted infrastructure, ensuring complete compliance with data protection regulations.

Timeline and Support

• Processing Time: Account deletion is completed within 5 business days of your confirmation
• Support Hours: Human support responses occur during business hours, Monday to Friday, Irish timezone (GMT/IST)
• AI Support: Our AI support bot can provide immediate guidance on the deletion process, responding within approximately 1 minute

Important Warnings

⚠️ This action is permanent and irreversible

• Deleted accounts cannot be recovered under any circumstances
• If you change your mind later, you must create an entirely new account
• All monitoring history and configurations will be lost forever
• You'll need to reinstall agents and reconfigure everything from scratch

Consider temporarily disabling monitoring or downgrading your plan instead of deletion if you're unsure about permanently removing your account.

Before proceeding, ensure this is definitely what you want—there's no going back once the deletion is confirmed and processed.