Enterprise and Custom Plans

Server Scout's enterprise and custom plans are designed for organisations that need to monitor large server fleets or require specialised arrangements beyond our standard pricing structure. These plans offer the same comprehensive monitoring capabilities with additional benefits tailored to enterprise requirements.

Who Enterprise Plans Are For

Enterprise plans are ideal for organisations monitoring 50 or more servers, or any business requiring custom arrangements such as:

• Large hosting providers managing hundreds of client servers
• Enterprise IT departments with extensive infrastructure
• Managed service providers serving multiple clients
• Organisations requiring specific SLA commitments
• Companies needing custom billing arrangements or payment terms
• Businesses requiring dedicated support channels

What's Included in Enterprise Plans

Enterprise customers receive all the benefits of our standard service, plus additional enterprise-focused features:

Volume Pricing

Significant discounts on per-server rates based on your fleet size. The larger your server count, the lower your per-server cost becomes, making enterprise-scale monitoring much more cost-effective.

Dedicated Support

• Faster response times than standard support
• Dedicated support channels with priority handling
• Direct access to senior technical staff
• Custom SLA arrangements tailored to your requirements

Priority Access

Enterprise customers receive early access to new features and beta functionality, allowing you to benefit from the latest monitoring capabilities before general release.

Custom Integrations

For organisations with specific integration requirements, we can develop custom solutions to connect Server Scout with your existing infrastructure, ticketing systems, or reporting platforms.

How Enterprise Pricing Works

Enterprise pricing uses a volume discount model where your per-server cost decreases as your fleet size increases. This structure ensures that large deployments become increasingly cost-effective, with substantial savings compared to standard per-server rates.

Pricing is calculated based on:

• Total number of servers in your fleet
• Whether you require device monitoring (switches, IPMI/DRAC, UPS)
• Billing frequency (annual arrangements typically offer additional discounts)
• Any custom requirements or integrations

All enterprise plans include every monitoring feature — there's no feature gating or tiered functionality. You receive the same comprehensive monitoring capabilities as our standard plans.

Getting Started with Enterprise Plans

To discuss enterprise requirements, contact our support team via:

• Support ticket: Submit a request through your dashboard or our website
• Email: Reach out directly to discuss your specific needs
• Existing customers: Open a ticket from within your Server Scout dashboard

Our team will review your requirements and propose a custom plan tailored to your fleet size and specific needs. We pride ourselves on flexibility and our willingness to accommodate unique requirements.

Information to Include in Your Enquiry

To help us create the most suitable enterprise plan, please include:

Fleet Size

• Approximate number of servers you need to monitor
• Whether this number is likely to grow significantly
• Mix of server types (physical, virtual, cloud instances)

Device Monitoring Requirements

• Number and types of network devices (switches, routers)
• IPMI/DRAC enabled servers requiring out-of-band monitoring
• UPS systems or other SNMP-enabled infrastructure

Support Requirements

• Required response times for different severity levels
• Preferred support channels
• Any compliance or SLA requirements
• Coverage hours (business hours vs. 24/7)

Billing Preferences

• Monthly vs. annual billing preference
• Any specific invoicing or payment requirements
• Budget approval timelines

Flexibility and Customisation

We understand that enterprise environments have unique requirements, and we're committed to finding solutions that work for your organisation. Whether you need custom reporting, specific integration points, or unusual billing arrangements, our team works with you to create a plan that fits your needs.

Enterprise plans maintain the same lightweight agent architecture and comprehensive monitoring capabilities that make Server Scout effective for smaller deployments, whilst adding the scalability, support, and customisation that enterprise environments require.

Contact us today to discuss how Server Scout can scale to meet your enterprise monitoring needs.