Invoices, Receipts, and Payment History

Where to Find Your Invoices

Server Scout automatically generates invoices for all billing cycles and sends them to your registered email address. Here's how to access and manage your payment documentation:

Email-Based Invoice Delivery

All invoices are delivered directly to the email address associated with your Server Scout account. After each successful payment, you'll receive:

1. Payment confirmation email - Serves as your official receipt
2. Invoice document - Contains detailed billing information
3. Billing summary - Overview of your current subscription

Important: Ensure your account email address is one you actively monitor, as this is where all billing communications are sent.

What Your Invoices Include

Each Server Scout invoice contains comprehensive billing details suitable for accounting and expense reporting:

• Invoice date and number - Unique identifier for your records
• Billing amount in EUR - Total charges for the billing period
• Payment method summary - Last four digits of card or payment method used
• Billing period covered - Start and end dates of your subscription cycle
• Server count - Number of monitored servers during the billing period
• Service details - Breakdown of base plan (up to 5 servers at EUR 5/month) and additional server charges (EUR 1 per server)

This information provides everything needed for business expense reporting and VAT documentation where applicable.

Accessing Payment History

Email Archive Method

The most reliable way to access your payment history is through your email:

1. Search your email for messages from Server Scout
2. Look for payment confirmation emails after each billing cycle
3. Download and save invoice attachments for your records
4. Organise by date or invoice number for easy reference

Account Email Management

To ensure you receive all billing communications:

1. Log into your Server Scout dashboard at app.serverscout.ie
2. Navigate to Account Settings
3. Verify your current email address is correct
4. Update if necessary to an address you actively monitor

Note: If you change your account email, future invoices will be sent to the new address. Previous invoices remain in your old email account.

Using Invoices for Accounting

Server Scout invoices are designed to meet standard accounting requirements:

Expense Reporting

• All necessary details included for corporate expense claims
• Clear service description and billing period
• EUR pricing suitable for European business accounting

Record Keeping

• Unique invoice numbers for tracking
• Payment method verification
• Server count justification for IT budget tracking

VAT and Tax Documentation

• Invoices include relevant tax information where applicable
• Suitable for business tax reporting requirements

Downloading and Storing Receipts

Email Management Tips

1. Create a dedicated folder in your email for Server Scout invoices
2. Set up email rules to automatically sort billing emails
3. Download PDF attachments for offline storage
4. Backup important invoices to cloud storage or accounting software

Missing Invoices

If you haven't received an expected invoice:

1. Check your spam folder - Automated emails sometimes get filtered
2. Verify your account email - Ensure it's current and accessible
3. Search for "Server Scout" - Use your email's search function
4. Contact support - If invoices are genuinely missing

Special Invoice Requirements

If your organisation requires specific invoice formats or additional billing documentation:

1. Submit a support ticket through your dashboard
2. Describe your requirements - Specific format, additional fields, or company details
3. Include accounting requirements - Any regulatory or compliance needs
4. Provide timeline - When you need the documentation

Our support team can often accommodate special billing requirements for business accounts.

Getting Help

For any billing or invoice-related questions:

• Submit a support ticket through your Server Scout dashboard
• Include your account email and invoice numbers when relevant
• Describe the specific information you need

Remember, our AI support responds within approximately one minute with relevant guidance, with human escalation available during business hours (Monday to Friday, Irish timezone).