Payment Methods and Billing Cycle

Accepted Payment Methods

Server Scout accepts payments via credit card and debit card through our secure payment processing system. We support all major card providers, including Visa and Mastercard. All payment transactions are processed securely with industry-standard encryption to protect your financial information.

Currently, we do not accept alternative payment methods such as PayPal, bank transfers, or cryptocurrency. If you require a different payment method for your organisation, please contact our support team to discuss your specific requirements.

Billing Currency

All Server Scout pricing and billing is conducted in euros (EUR). This includes your monthly subscription fees and any additional server charges. If your bank account or credit card is in a different currency, your bank or card provider will handle the currency conversion according to their standard exchange rates and fees.

Billing Cycle and Timing

Server Scout operates on a monthly billing cycle. Your subscription is billed at the start of each billing period, which begins on the same date each month as your initial subscription or trial conversion.

When Billing Starts

Your billing cycle depends on how you begin your Server Scout journey:

• With free trial: If you start with our 3-month free trial, billing begins automatically when your trial period ends. You'll be charged for your first month on the day your trial expires.
• Without trial: If you choose to subscribe immediately without using the free trial, billing starts straight away on your subscription date.

The billing date remains consistent each month. For example, if your trial ends on the 15th of the month, you'll be billed on the 15th of each subsequent month.

Billing Notifications

Transparency is important to us, so we ensure you're always informed about your billing activity:

• Email receipts: You'll receive an email receipt for each payment, sent to your account's primary email address
• Payment confirmations: Successful payments are confirmed immediately via email
• Billing reminders: We may send courtesy reminders before your next billing date

These notifications help you keep track of your Server Scout expenses and maintain accurate records for your organisation.

Managing Your Payment Details

You can easily update your payment method at any time through your Server Scout dashboard:

1. Log in to app.serverscout.ie
2. Navigate to Account Settings
3. Select the Billing or Payment Method section
4. Update your card details as needed
5. Save your changes

Your new payment method will be used for all future billing cycles. We recommend updating your payment details before your current card expires to avoid any service interruption.

Failed Payments and Grace Period

We understand that payment failures can happen for various reasons—expired cards, insufficient funds, or bank security measures. Our approach to failed payments is designed to be both understanding and transparent:

What Happens When Payment Fails

If a payment fails, here's what you can expect:

• Immediate email notification: You'll receive an email explaining the payment failure and providing clear instructions to resolve the issue
• Grace period: Your Server Scout service continues uninterrupted for a grace period while you resolve the payment issue
• Multiple retry attempts: Our system will automatically attempt to process the payment again over the following days

Resolving Payment Issues

To resolve a failed payment:

1. Check the failure reason in the email notification
2. Update your payment method in Account Settings if needed
3. Ensure sufficient funds are available
4. Contact your bank if the card is being declined for security reasons

If you're unable to resolve the payment issue during the grace period, your service may be temporarily suspended until payment is successful. However, your server data and configuration remain safe, and service resumes immediately once payment is processed.

Support for Billing Questions

If you have questions about your billing, payment methods, or need assistance with payment issues, our support team is here to help. Contact us through the support ticket system in your dashboard, and our AI support bot will respond within approximately one minute with relevant assistance.