Refund Policy

When Refunds Are Available

Server Scout handles refund requests on a case-by-case basis, with refunds typically considered for:

• Billing errors - Incorrect charges or processing mistakes
• Duplicate charges - When you've been charged multiple times for the same service
• Service issues - Significant problems that prevent you from using Server Scout effectively

Each refund request is reviewed individually based on the specific circumstances. If you believe you qualify for a refund, we encourage you to contact our support team to discuss your situation.

How to Request a Refund

To request a refund, simply create a support ticket through your Server Scout dashboard or contact our support team directly:

1. Log into your account at app.serverscout.ie
2. Navigate to the support section or create a new ticket
3. Explain your refund request - include details about why you're requesting the refund and any relevant circumstances
4. Provide account information - ensure we can quickly locate your billing records

The more detail you provide about your situation, the faster our team can review and respond to your request.

Processing Time and Payment

Once you've submitted your refund request:

• Review period: Refund requests are reviewed within 2-3 business days during our support hours (Monday to Friday, Irish timezone)
• Approval notification: You'll receive confirmation if your refund is approved
• Processing: Approved refunds are processed back to your original payment method
• Timeline: Depending on your bank or payment provider, it may take 3-10 business days for the refund to appear in your account

Take Advantage of the Free Trial

Before considering a refund, remember that Server Scout offers a generous 3-month free trial with no credit card required. This gives you ample time to:

• Fully evaluate the monitoring platform
• Test all features with your servers
• Ensure Server Scout meets your requirements
• Get familiar with the dashboard and alerting system

Since there are no upfront charges during the trial period, you can make an informed decision about whether Server Scout is right for your infrastructure before any billing occurs.

What Is Generally Not Refundable

To maintain fairness for all customers, certain situations typically don't qualify for refunds:

• Partial month usage - Once your billing period has started, you retain full access to Server Scout for the entire period, even if you cancel mid-cycle
• Change of mind - After the free trial period, standard subscription fees are generally not refunded simply due to changing requirements
• Failure to cancel - Forgetting to cancel before the next billing cycle

However, we understand that exceptional circumstances can arise, which is why we review each request individually.

Contact Support First

If you're experiencing issues with Server Scout or considering cancelling your subscription, we strongly recommend contacting our support team before requesting a refund. Often, our team can:

• Help resolve technical issues you might be experiencing
• Suggest configuration changes to better meet your needs
• Provide guidance on features you might not have discovered
• Offer solutions that address your specific monitoring requirements

Our AI support bot responds within approximately one minute with relevant troubleshooting steps, and human escalation is available during business hours if needed.

Our Commitment to Fairness

Server Scout is committed to treating all refund requests fairly and transparently. While we can't guarantee that every refund request will be approved, we thoroughly review each case and aim to find reasonable solutions for our customers.

Remember, with our 3-month free trial and EUR 5/month starting price, Server Scout offers excellent value with minimal financial risk. We're confident that once you experience the lightweight monitoring and comprehensive features, you'll find Server Scout an essential part of your infrastructure management toolkit.