Cancelling Your Subscription

We understand that circumstances change, and you may need to cancel your Server Scout subscription. This article explains the cancellation process, what happens to your data and servers, and alternatives you might consider.

How to Cancel Your Subscription

To cancel your Server Scout subscription, simply contact our support team via a ticket through the dashboard at app.serverscout.ie. Include "Subscription Cancellation" in your subject line and confirm that you'd like to cancel your account.

Our AI support bot will respond within approximately 1 minute to acknowledge your request, and the cancellation will be processed promptly during business hours (Monday to Friday, Irish timezone).

When Your Cancellation Takes Effect

Your subscription will remain active until the end of your current billing period. This means:

• You'll retain full access to your dashboard and monitoring data until your billing period expires
• No further charges will be applied to your payment method
• You can continue using all Server Scout features normally until the subscription ends

For example, if you cancel on the 15th of the month but your billing cycle renews on the 28th, you'll have access until the 28th.

What Happens to Your Data

After your subscription ends:

• Your monitoring data is retained on our EU-hosted infrastructure for a limited period
• This retention period allows you to reactivate your account and recover your historical data if needed
• After the retention period expires, all monitoring data is permanently deleted from our systems
• We cannot recover data once it has been permanently deleted

Managing Agents on Your Servers

The Server Scout agents installed on your servers will continue running after cancellation, but their data will be rejected by our platform. We recommend uninstalling the agents either before or after cancelling to free up system resources.

To uninstall agents, run this command on each monitored server:

sudo /opt/serverscout/uninstall.sh

If you've lost access to the uninstall script, you can safely remove the agent files manually:

sudo rm -rf /opt/serverscout/
sudo crontab -l | grep -v serverscout | sudo crontab -

Reactivating Your Account

You can resubscribe to Server Scout at any time by:

• Contacting our support team via ticket
• Signing up again through our website at www.serverscout.ie

Please note that when reactivating:

• You'll need to re-add your servers to the dashboard
• Agents must be reinstalled on all servers you wish to monitor
• Depending on when you reactivate, some or all of your historical data may no longer be available

No Cancellation Fees

Server Scout operates on a transparent, flexible billing model:

• Cancel at any time with no penalty charges
• No early termination fees
• No hidden costs or administrative charges
• You only pay for the service during your active subscription period

Before You Cancel: Alternative Options

If you're considering cancellation due to issues or concerns, we'd encourage you to contact our support team first. Often, we can help resolve problems or suggest solutions you might not have considered.

Temporary Cost Reduction

If cost is a concern, you can temporarily pause monitoring for individual servers rather than cancelling entirely. This reduces your monthly bill whilst keeping your account and remaining servers active. Simply remove servers from your dashboard that you don't need to monitor temporarily, and re-add them when needed.

Technical Issues

Our AI-first support system can quickly provide troubleshooting steps and relevant knowledge base articles for most technical issues. For complex problems, human escalation ensures expert assistance within 24 hours on business days.

Feature Requests

If Server Scout doesn't quite meet your needs, let us know what's missing. Customer feedback directly influences our development roadmap, and your suggestion might be implemented sooner than you'd expect.

Remember, cancelling is always an option, but we're here to help ensure you get the most value from Server Scout before making that decision.