👤 Account & Billing
Manage your account, users, and subscription.
Managing Users and Permissions
## Understanding User Roles in Server Scout Server Scout provides a straightforward two-tier user system designed to balance simplicity with security. Understanding these roles is essential for pr...
Server Scout Pricing and Plans
## Getting Started with Server Scout Pricing Server Scout offers straightforward, transparent pricing designed to scale with your monitoring needs. Whether you're managing a small team's infrastru...
Creating and Managing User Accounts
User management in Server Scout is designed to help your organisation maintain proper access control whilst ensuring each team member has their own secure workspace. This guide will walk you throug...
Configuring SMTP Email Settings
Server Scout requires SMTP configuration to send outbound emails for password resets, support notifications, and optional alert messages. This guide walks you through setting up reliable email deli...
Admin vs User Role Differences
## Understanding Role Permissions Server Scout uses a two-tier permission system to balance functionality with security. Whether you're an admin managing a team or a regular user monitoring your o...
Resetting a User Password
## Overview Server Scout provides two methods for resetting user passwords: self-service password reset for users who can access their registered email, and admin-initiated password reset for situ...
How Server Scout Pricing Works
## Simple, Transparent Pricing Structure Server Scout uses a straightforward pricing model designed to eliminate confusion and surprise costs. Unlike many monitoring platforms that have complex fe...
Starting Your Free Trial
## Starting Your Free Trial Getting started with Server Scout is completely risk-free. Our 3-month free trial gives you full access to all features without requiring a credit card or any commitmen...
Payment Methods and Billing Cycle
## Accepted Payment Methods Server Scout accepts payments via credit card and debit card through our secure payment processing system. We support all major card providers, including Visa and Mas...
Upgrading or Downgrading Your Plan
## How Server Scout's Flexible Pricing Works Server Scout uses a refreshingly simple pricing model designed to grow with your infrastructure needs. There's just one plan that includes all features...
Adding More Servers to Your Subscription
## How Server Addition Works Adding servers to your Server Scout subscription is a seamless process that requires no plan changes or complicated upgrades. When you add servers beyond the 5 include...
Cancelling Your Subscription
We understand that circumstances change, and you may need to cancel your Server Scout subscription. This article explains the cancellation process, what happens to your data and servers, and altern...
Refund Policy
## When Refunds Are Available Server Scout handles refund requests on a case-by-case basis, with refunds typically considered for: - **Billing errors** - Incorrect charges or processing mistakes ...
Invoices, Receipts, and Payment History
## Where to Find Your Invoices Server Scout automatically generates invoices for all billing cycles and sends them to your registered email address. Here's how to access and manage your payment do...
Enterprise and Custom Plans
Server Scout's enterprise and custom plans are designed for organisations that need to monitor large server fleets or require specialised arrangements beyond our standard pricing structure. These p...
VAT, Tax, and EU Billing Information
## How Server Scout Handles VAT and Tax As an Irish company, Server Scout follows EU VAT regulations for all billing. This article explains how VAT applies to your Server Scout subscription based ...
Deleting Your Account and Data
## Overview Deleting your Server Scout account permanently removes all data associated with your account from our systems. This action is irreversible and fulfils your GDPR right to erasure. Befor...
Transferring Server Ownership Between Users
## Why Transfer Server Ownership? There are several common scenarios where you might need to transfer server ownership between users in your Server Scout account: - **Employee transitions**: When...